On apology
Aaron Lazare (Author)
Offers a critical dissection of the apology and its implications, looking not only at individuals, but at groups and nations, revealing the feelings and actions of this interaction and illuminating a hidden corner of the human heart
xi, 306 pages ; 19 cm
9780195173437, 9780195189117, 0195173430, 0195189116
54611414
The growing importance of apologies
The paradox of apologies
How apologies heal
Acknowledging the offense
Remorse, explanations, and reparation
Why people apologize
Why people do not apologize
The timing of apologies
Delayed apologies
Negotiating apologies
Apology and forgiveness
The future of apologies