Oversight of the Internal Revenue Service: Hearings Before the Committee on Governmental Affairs, United States Senate, One Hundred Fourth Congress, Second Session, March 26, 1996 ... September 10, 1996, Technical and Management Issues in IRS ModernizationU.S. Government Printing Office, 1997 - 746 pages |
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Page 95
... interactive systems , and ( 4 ) reducing demand for assistance . First , office hours would be extended to 20 hours a day during the week and 8 hours each day on the weekend . Also , taxpayers would have access to interactive systems 24 ...
... interactive systems , and ( 4 ) reducing demand for assistance . First , office hours would be extended to 20 hours a day during the week and 8 hours each day on the weekend . Also , taxpayers would have access to interactive systems 24 ...
Page 96
... interactive telephone systems are scheduled to be tested in September 1996 . We recently reported that the three interactive telephone systems that IRS has tested were difficult for taxpayers to use because IRS ' telephone routing ...
... interactive telephone systems are scheduled to be tested in September 1996 . We recently reported that the three interactive telephone systems that IRS has tested were difficult for taxpayers to use because IRS ' telephone routing ...
Page 97
... interactive telephone systems that are easy for taxpayers to use . IRS ' COMPLIANCE GOAL MAY BE JEOPARDIZED BY CHANGING ASSUMPTIONS The third major part of IRS ' vision is to increase compliance . According to IRS , compliance levels ...
... interactive telephone systems that are easy for taxpayers to use . IRS ' COMPLIANCE GOAL MAY BE JEOPARDIZED BY CHANGING ASSUMPTIONS The third major part of IRS ' vision is to increase compliance . According to IRS , compliance levels ...
Page 130
... interactive systems that will provide taxpayers with responses to their tax law queries without having to wait to talk to an assistor . In addition , we have developed an interactive application for the Internet which allows taxpayers ...
... interactive systems that will provide taxpayers with responses to their tax law queries without having to wait to talk to an assistor . In addition , we have developed an interactive application for the Internet which allows taxpayers ...
Page 328
... taxpayers to file simpler tax returns using their touch tone telephone . This filing season , almost 2.9 million taxpayers took advantage of the TeleFile option . September 1996 , including the Telephone Routing Interactive System and 8 ...
... taxpayers to file simpler tax returns using their touch tone telephone . This filing season , almost 2.9 million taxpayers took advantage of the TeleFile option . September 1996 , including the Telephone Routing Interactive System and 8 ...
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Expressions et termes fréquents
accounts receivable actions administrative agency Alaska amount areas assessments budget business vision capability Capability Maturity Model Chairman STEVENS CLAGETT collection Commissioner Committee compliance initiative Congress contract contractors correct costs customer service data center DODARO DOLAN efforts EFTPS electronic filing ensure Federal financial audit financial management financial receivables financial statements fiscal year 1995 funding goal going HOLLOWAY identified implemented improve information systems integration Internal Revenue Service investment IRS employees IRS's issues management and technical ment million NTIS operations oversight payments percent PERT chart problems progress questions recommendations reengineering requirements response RICHARDSON Senator GLENN Senator PRYOR software development specific staff STILLMAN strategy systems development talk tax returns Tax Systems Modernization taxpayer abuse technical weaknesses TeleFile telephone Thank things tion Treasury trying TSM Program TSM projects U.S. Senate WILLIS
Fréquemment cités
Page 19 - Executive Guide: Improving Mission Performance Through Strategic Information Management and Technology (GAO/AIMD-94-115, May 1994), and our Strategic Information Management (SIM) Self-Assessment Toolkit (GAO/Version 1.0, October 28, 1994, exposure draft).
Page 127 - Its mission is to collect the proper amount of tax revenue at the least cost to the public, and in a manner that warrants the highest degree of public confidence in the Service's integrity, efficiency, and fairness.
Page 300 - IRS* pervasive management and technical weaknesses, (3) are small, represent low technical risk, and can be delivered in a relatively short time frame, and (4) involve deploying already developed systems...
Page 299 - Tax Systems Modernization: Management and Technical Weaknesses Must Be Corrected If Modernization Is To Succeed...
Page 456 - ... (4) involve deploying already developed systems that have been fully tested, are not premature given the lack of a complete systems architecture, and produce a proven, verifiable business value. The act providing IRS' fiscal year 1997 appropriations9 limited IRS' IT spending to efforts consistent with these categories.
Page 634 - Operations not later than 60 days after the date of the report and to the House and Senate Committees on Appropriations with the agency's first request for appropriations made more than 60 xiays after the date of the report.
Page 265 - I will be glad to answer any questions that you or the other Members of the Committee may have at this time.
Page 292 - A system architecture is an evolving description of an approach to achieving a desired mission. It describes (1) all functional activities to be performed to achieve the desired mission, (2) the system elements needed to perform the functions, (3) the designation of performance levels of those system elements, and (4) the technologies, interfaces, and location of functions. IRS agreed with these recommendations and said that it was identifying the necessary actions to define and enforce systems development...
Page 471 - Act provides the underpinning for identifying and correcting financial management weaknesses and reliably reporting on the results of IRS
Page 22 - IRS' current request for information services process, and for software quality assurance, software configuration management, and project planning and tracking; and define and implement a set of software development metrics to measure software attributes related to business goals. IRS agreed with these recommendations and said that it was committed to developing consistent procedures addressing requirements management, software quality assurance, software configuration management, and project planning...