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CONTENTS

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TUESDAY, SEPTEMBER 10, 1996

Gene L. Dodaro, Assistant Comptroller General, Accounting and Information

Management Division, U.S. General Accounting Office, Washington, DC.;

accompanied by Rona B. Stillman, Chief Scientist, Office of Computers

and Telecommunications, Accounting and Information Division; and Lynda

D. Willis, Associate Director for Tax Policy and Administration

177

Michael P. Dolan, Deputy Commissioner, Internal Revenue Service; accom-

panied by Arthur Gross, Chief Information Officer, IRS; and David Mader,

Chief of Management and Administration ...........

198

Robert P. Clagett, Chairman, Committee on Continued Review of the Tax

Systems Modernization of the Internal Revenue Service, National Research

Council .............................................................................................................

222

John Gioia, President and Chief Executive Officer, Robbins-Gioia, Inc. ........... 225

Robert M. Tobias, National President, National Treasury Employees Union .... 226

Steve Herrington, President, Chapter 27, National Treasury Employees

Union, Columbus, Ohio ....

228

ALPHABETICAL LIST OF WITNESSES

Anderson, Susan D.:

Testimony ......

Prepared statement

Clagett, Robert P.:

Testimony (Mar. 26 and Sept. 10)..............

74, 222

Prepared statements.......................................................................................... 82

82, 342
Dodaro, Gene L.:
Testimony (March 26 and Sept. 10) ............

15, 177
Prepared statements....
Dolan, Michael P.:
Testimony (May 9 and Sept. 10).........

....... 120, 198
Prepared statements..

127, 321

Gioia, John:

Testimony .........

225

Prepared statement ....

Herrington, Steve:

Testimony

228

Holloway, Gregory M.:

Testimony (Mar. 26 and June 6) .........

15, 143

Prepared statement

240

Lau, Valerie:

Testimony ............

Prepared statement ..........

233

Musick, Anthony:

Testimony ..............

161

Prepared statement

268

Richardson, Margaret Milner:

Testimony ...

Prepared statement

Stillman, Rona B.:

Testimony (Mar. 26, May 9, and Sept. 10)..

.............. 15, 87, 177

Prepared statement ...

300

Street, Stephen S.:

Testimony ............

Prepared statement ..........

Tobias, Robert M.:

Testimony ..........

226

Prepared statement .......

362

Willis, Lynda D.:

Testimony (March 26, May 9, and Sept. 10) ........... ............. 15, 87, 177

Prepared statement

[graphic]

OVERSIGHT OF THE INTERNAL REVENUE

SERVICE

TUESDAY, MARCH 26, 1996

U.S. SENATE,
COMMITTEE ON GOVERNMENTAL AFFAIRS,

Washington, DC.
The Committee met, pursuant to notice, at 9:27 a.m., in room
SD-342, Dirksen Senate Office Building, Hon. Ted Stevens, Chair-
man of the Committee, presiding.
Present: Senators Stevens, Glenn, Levin, and Pryor.

OPENING STATEMENT OF SENATOR STEVENS Chairman STEVENS. I have been notified that the Senators are going to be a little late, so since we are all here, why don't we start a little early.

Our first panel is Stephen Street from the Alaska Business Development Center and Susan Anderson from the Lower Yukon Economic Development Council.

I will just make a short introductory statement here this morning. The Internal Revenue Service is one of the most critical interfaces between the Federal Government and most Americans. It really touches every American at home and at work. The efficiency and effectiveness of the IRS depends on its use of information technology now. The IRS must change the way it does its work in order to keep up with the rapid changes that define the information age in our country.

Today, our hearing will focus on whether the IRS has the capability to fulfill the needs of the American public as we near the 21st Century. The taxpayer data entrusted to the Internal Revenue Service is among our most personal and private information, and one of the realities of this age is the threat to privacy and the possible manipulation of personal data.

We are very concerned about the findings of the National Research Council in its study of the Tax System Modernization Program (TSM), and I quote: "The gap between the current TSM security posture and the minimum security acceptable will continue to widen, thus virtually ensuring massive security breaches in the coming years." The IRS appears so far not to be able to protect taxpayers with TSM. Correction of even minor errors in tax return processing can be extremely difficult and costly to taxpayers. It takes considerable time, effort and money to make those corrections, but it would be impossible to correct the damage to the privacy of taxpayers and their families if the IRS cannot protect this taxpayer data.

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