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" In conclusion, while the major factor that turned this incident into a serious accident was inappropriate operator action, many factors contributed to the action of the operators, such as deficiencies in their training, lack of clarity in their operating... "
Report of the President's Commission on the Three Mile Island Accident ... - Page 88
de United States. Congress. Senate. Committee on Environment and Public Works. Subcommittee on Nuclear Regulation - 1980 - 154 pages
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Political Theory and Public Policy

Robert E. Goodin - 1982 - 300 pages
...presence of operators could only improve the situation," whereas at Three Mile Island, in contrast, "the major factor that turned this incident into a serious accident was inappropriate operator error" (Kemeny 1979, 8-9, 11). This should hardly come as a surprise, given all the organizational...
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Macroergonomics: Theory, Methods, and Applications

Hal W. Hendrick, Brian Kleiner - 2002 - 415 pages
...accident went far beyond the errors made by a few front-line operators: while the major factor . . . was inappropriate operator action, many factors contributed...operating procedures, failure of organizations to learn proper lessons from previous incidents, and deficiencies in the design of the control room. These shortcomings...
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Crisis Management Planning and Execution

Edward S. Devlin - 2006 - 528 pages
...all companies have learned how to avoid a "public relations" disaster. (USA Today. June 22, 1999.) procedures, failure of organizations to learn the...and deficiencies in the design of the control room." Sounds like the reason for this incident. Actually this was the findings of the investigation of the...
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