Healing Words: The Power of Apology in Medicine
Doctors In Touch, 2004 - 89 pagina's
One doctor speaking to other doctors and health care providers about how to provide the best possible care for patients--by actually caring about patients. These powerful laminated cards helps health care providers understand and practice what to do after unexpected outcomes--to apologize. Michael Woods walks health care providers through the Five "R's" of Apology: Recognition; Regret; Responsibility; Remedy and Remain Engaged.
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